FAQ
What kinds of medications are available here?
You’ll find a bit of everything – from everyday go-tos like allergy relief and cold remedies to more specialized treatments for chronic conditions. Our selection includes popular categories such as men’s health, pain management, skin care, digestive health, and antibiotics, just to name a few. Think of it as a well-stocked digital pharmacy shelf. You can explore the full range in our “Products” section. One thing to keep in mind: we follow all legal requirements when it comes to controlled medications. Certain items – like Diazepam, Lorazepam, or similar treatments – require a prescription issued during an in-person doctor’s visit. If your chosen product falls into this category, you’ll see a notice before completing your checkout – so there are no surprises.
Do you carry both brand-name and generic medications?
Yes, both are available. You can stick with the original or choose a generic if you’d like to save. Generics skip the marketing and fancy packaging but deliver the same active ingredients and results. It’s the same treatment experience – just easier on your wallet.
What exactly is a generic medication?
A generic is a more affordable twin of a brand-name drug. Same active ingredients, same effect, same safety standards. The look and name may differ, but the medicine works the same way. It’s a smart option for those who want reliable care without the added cost of branding.
Why are your prices lower than at most other places?
This one comes up a lot, and honestly – it’s one of the things we’re proud of. Our prices are lower because we’ve cut out the expensive extras that traditional pharmacies rely on. No flashy marketing campaigns, no high street rent, no middlemen stacking on markups. Our medications come straight from certified manufacturers in countries where making them simply costs less. And because they’re not routed through local regulatory channels, there are fewer added fees or taxes. Just to be clear: every product comes from ethical sources – no shortcuts, and never any child labor.
Why does the pill have a different name than the one I know?
The name printed on your medication usually refers to its active ingredient – the part that actually treats your condition. Brand names are often trademarked, so generics go by their official substance name. Different label, same result.
Why doesn’t the generic pill look like the brand-name one?
The shape, size, and color of brand-name pills are often trademarked elements. That’s why generic versions may appear different. Although the pill looks unfamiliar, it contains the same active components and delivers the same outcome.
What’s the difference between soft tabs and regular tablets?
Soft tabs dissolve right under your tongue, allowing the active ingredient to enter your system faster. They’re a great choice if you’re looking for flexibility with meals or drinks and prefer quicker results. Regular tablets are taken with water and take a bit longer to absorb, so timing matters more. While both forms are effective, soft tabs can offer a bit of convenience, especially when you want less planning and faster action.
Will you be adding new medications to your catalog?
Absolutely. We’re always looking to expand our selection based on what our customers ask for. If there’s a specific product you’d like to see, let us know. Your suggestions often help shape what we offer next – and if we’re able to source it, we’ll do our best to add it to our lineup.
How are the pills packaged?
We take care to make sure everything arrives safely and discreetly. Tablets come in blister strips – ten per strip – neatly sealed for freshness and protection. So if you ordered 60 pills, you’ll find six strips tucked inside a secure, unmarked envelope. For larger requests, we might ship in more than one envelope, depending on size and destination. Delivery could happen in separate batches a few days apart, especially for international addresses.
Are these medications FDA-approved?
Our products are made in India under the strict supervision of the CDSCO, which is India’s equivalent of the U.S. FDA. These medications are designed for international distribution and undergo rigorous quality checks before they’re shipped out. While they might not carry the U.S. FDA stamp, they’re produced in licensed, inspected facilities and are trusted by millions of patients around the world. We use them ourselves and wouldn’t offer anything we wouldn’t feel safe recommending to a loved one.
How are orders shipped?
We offer two delivery options, so you can choose what fits best. Courier delivery is the faster route and includes full tracking, letting you keep an eye on your package from the moment it leaves our pharmacy. For a more budget-friendly option, international registered airmail is available. It may take a bit longer and tracking updates can be limited, but it’s reliable. You’ll be able to pick your preferred method during checkout.
Do I need to be home when my package arrives?
In most cases, yes – a signature is required at delivery to keep your order safe. If you happen to be out when the courier arrives, you’ll receive a pickup notice with details on where to collect your package. Usually, that means a quick visit to your local post office or courier depot at your convenience.
What’s your cancellation policy?
You’re welcome to cancel your order anytime before it heads to packing. Just contact us as soon as you decide. Once your package is in motion, we won’t be able to stop or refund it right away, since it’s already on its way. For a full breakdown of how cancellations work, check this page.
Can I track my order after it ships?
Yes, tracking is available for all courier deliveries. Once your order is on the way, you’ll get a tracking number and link to follow the progress online. You can also check your order status through our support site anytime. Just keep in mind, it may take a day or two for tracking updates to appear after the shipment leaves our facility.
Why do you include shipping insurance?
Shipping insurance adds an extra layer of protection for your order. It covers the cost of a replacement or refund if your package goes missing or doesn’t arrive as expected. This is especially helpful for international deliveries. The insurance fee itself isn’t refunded, since it’s used to manage the risk during shipping – but it gives you peace of mind while your package is on its way.
What happens if my package gets delayed at customs?
Customs delays can happen from time to time, but you won’t have to navigate it alone. If things seem to be stuck, just contact our support team and we’ll step in right away. We’ll coordinate with the courier and look into the issue promptly to get your delivery moving again as soon as possible.
How long does delivery usually take?
Timing depends on the shipping option you go with. Standard airmail or U.S. Postal Service shipping usually takes around 2 to 3 weeks, though some packages arrive sooner. If you select EMS courier service, you can expect your order within 5 to 7 business days – not counting weekends or holidays. Courier packages include tracking, so you can follow the journey every step of the way.
Why didn’t I receive an order confirmation email?
If your confirmation email hasn’t come through, a few things could explain the delay. A small typo in your email address during checkout can send the message off-course. Spam filters may also send it to your junk or promotions folder, so it’s worth a look there. Sometimes, a full inbox can block new emails from arriving. If you’ve checked all that and still haven’t seen it, reach out – we’re happy to confirm your order manually and resend the details.
Which countries do you ship to?
We ship to a wide range of destinations across the globe. Our regular delivery routes include the USA, the United Kingdom, New Zealand, Spain, Ireland, the Netherlands, Sweden, the United Arab Emirates, and many more. No matter where you’re based, we aim to deliver your order safely, discreetly, and without hassle. If you’re unsure about shipping to your specific location, just reach out to our support team – we’re happy to check for you.
Is there a minimum age to place an order?
Yes – our service is designed for adults only. You need to be at least 18 years old to place an order. This isn’t just a formality; it’s part of our responsibility to follow health regulations and ethical standards for online medication sales. We’re unable to fill requests from anyone under that age, even with family involvement.
What happens after placing an order?
Once your order is submitted, things move quickly. A licensed doctor reviews the details to confirm the medication fits your needs. If everything checks out, a prescription is written and passed along to our pharmacy team. Your package is usually on its way within a day or two. If anything seems unclear, we’ll touch base before taking the next step – just to keep things smooth and safe.
Can I save items in my cart for later?
Sure! You can add products to your cart and come back to them anytime. Just make sure you don’t clear your browser or switch devices without logging in – otherwise, your cart might reset. For longer-term planning, creating an account helps keep everything saved and ready to go.
I entered the wrong address – what should I do?
It happens! If your order hasn’t shipped yet, we can update the address immediately – just reach out to us. If it’s already on the way, we’ll contact the courier and try to redirect it. Sometimes that works smoothly, sometimes it depends on how far along the delivery is. Either way, we’ll do everything we can to help get your order to the right place.
Can I place an order over the phone?
We currently process all orders through our website true-help.com to keep things secure and efficient. However, if you need help while placing your order online, our support team is happy to walk you through it step by step.
What if I didn’t mean to place the order?
If it was an accidental click, don’t worry – just let us know right away. As long as your order hasn’t been processed yet, we can cancel it without any issue. The sooner you reach out, the easier it is for us to step in.
Can I change my shipping method after placing an order?
Yes – if the timing works out. Orders typically move to processing within 24 hours after payment is approved, so there’s a short window to make adjustments. If you’d like to switch your shipping option, reach out to our support team right away. Once the package is packed and passed on for delivery, updates can’t be made. Acting quickly gives us the best shot at helping you.
Can I change my order after placing it?
If your package hasn’t shipped yet, changes are still possible. You can update quantities, swap items, or fix any details – just reach out to our support team quickly so we can help in time. Once your order moves into shipping, it’s already packed and on its way, so edits won’t be possible at that stage.
Do you send updates after my order is placed?
Yes, we keep you in the loop every step of the way. Once your order is confirmed, you’ll get an email with the details. As soon as your package ships, we’ll send another message with tracking info (if available) so you can follow its progress.
What payment methods can I use?
We’ve made paying simple and secure. You can choose from major credit cards, SEPA bank transfers, or even cryptocurrency if that’s your thing. Once payment is confirmed, we get straight to work preparing your order. The goal is always speed and reliability – so your meds are on their way without unnecessary delays.
How is my privacy protected?
We use advanced encryption to protect every detail you share, from the moment you enter your info to the day your package arrives. Payment data, personal details, everything stays locked down. Our systems are monitored and updated regularly to keep them airtight. Your order arrives in discreet packaging, and nothing on the outside hints at what’s inside. If you’re curious about how we handle data, you’ll find more info in this section on our site.
What does SSL encryption do?
SSL encryption – what you see as that little padlock next to a website link – is a digital safety net. It creates a secure tunnel between your device and our website, so the information you send (like payment or personal data) can’t be read or altered during the transfer. It’s powered by something called Public Key Infrastructure, which makes sure the website is legit and your data stays locked in. You’ll know it’s working when the web address starts with “https.” It’s a small detail that makes a big difference in keeping your experience private and safe.
Which credit cards do you accept?
We support a broad selection of credit cards to give you plenty of flexibility. Visa, Mastercard, American Express, JCB, Diners Club, Discover, and Maestro are all accepted. These options work well for both domestic and international orders, so you can choose the one that suits you best.
When is my credit card charged?
Your card is charged only after our team has reviewed and approved the order. Once everything is good to go, the payment is processed and your items move straight into shipping prep. You’ll receive a confirmation email right after, so you know your order’s in motion.
Why didn’t my payment go through?
Payment hiccups happen, and usually they’re easy to sort out. Start by double-checking your card details – just one digit out of place can stop the transaction. If everything looks correct, your bank may have flagged the charge for security reasons, especially if you’re ordering internationally. It also helps to check that your card allows online purchases and has available funds. Still stuck? A quick call to your bank can often clear things up right away.
What if my package shows up damaged or never arrives?
We’re here to make things right. If your delivery arrives in poor condition or seems to have vanished during transit, just get in touch with our support team. We’ll either send a replacement or offer a refund – whichever you prefer. You’ll find all the details about how that works in this section of our site.
I only received part of my order – what’s going on?
That’s actually pretty common with larger orders. To keep things moving smoothly through customs and avoid delays, we sometimes split shipments into multiple packages. The rest usually follows within a few days. If the missing part hasn’t arrived after a reasonable wait, just reach out to our shipping team – we’ll make sure everything gets to you.
Do you offer discounts or promotions?
Yes, we do! We regularly run special offers for both new and returning customers. These may include price drops on popular medications, free shipping deals, or bonus items with larger orders. You can often find promo codes like WELCOME10 (10% off for first-time customers) or SAVE15RX (15% off select treatments). Keep an eye on our homepage or sign up for email updates so you never miss a new deal.
How can I contact customer support?
We’re easy to reach and always ready to help. If you have a question or need assistance with your order, just give us a call at +1 406-727-2034, or send an email to [email protected]. Prefer to write? Our contact form is always open on the website. No matter how you get in touch, you’ll hear back from a real person who’s ready to sort things out quickly and kindly.